Refund & Cancellation Policy

At Popular Punch, we strive for 100% customer satisfaction. Due to the customized nature of our products and services, our refund policy is as follows:

• Quality Guarantee: If a digitized or vector file is found to be faulty or does not meet your technical specifications, we provide unlimited free revisions until you are satisfied.
• Billing Adjustment: For our regular clients on bi-weekly or monthly billing cycles, the cost of any unresolved faulty file will be deducted from the final invoice.

• Satisfaction Guarantee: If you are not satisfied with the quality of the physical product received, you may request a refund. Once the request is reviewed and approved, we will process your refund within 7 business days.
• Non-Delivery/Returns: If a shipment is returned to us due to the customer's unavailability or an incorrect address provided by the customer, the customer is liable for the return shipping costs and any re-shipping fees.
• Sample Approval: For bulk orders, we proceed with production only after the customer has approved a digital or physical sample (available upon request).

• All approved refunds will be credited back to the original payment method used during the transaction (Visa, Mastercard, etc.).
• Processing times for the funds to appear in your account may vary depending on your bank (typically 5–10 business days).

• Due to the personalised nature of custom apparel and industrial patches, orders cannot be cancelled once production has commenced. Returns are only accepted in the event of a verified manufacturing defect.

• For embroidery digitizing and vector art, we offer unlimited revisions to ensure satisfaction. As these are digital deliveries, refunds are not issued once the final files have been transmitted electronically.